Mercantile Systems surveying will impact your operation by:

• Uncovering hidden revenue opportunities
  
• Discovering employee theft leakage
  
• Showing clear paths to operational improvement and gains for your bottom line

You are in a service business and are dependent upon staff and customers for your success. Mercantile Systems can help make sure these interactions are smooth and successful with survey data that will help guide operational changes from training to transactions, and every step in between.

Mystery Shopping Customer Research
Our annual survey shows that, due to lack of suggestive selling, between $5 and $15 is left on the table with every customer visit. Additionally, national research shows that this impacts the overall customer experience and related loyalty. You can't be in all places at once, and you need to know that the customer experience and your sales are being maximized.

Our mystery shoppers can help. They'll visit your location and show you how you are doing, delivering 65 points of actionable detail from parking lot to plating, service to suggestive selling. They'll also pinpoint areas where immediate changes to training and operations can make a big difference to your business. These surveys are easy to implement and are available at special SYSCO iCare pricing.

Integrity Surveying
Unfortunately, our 50-plus years of experience show that 75 percent of all restaurants have some level of employee theft, amounting to 4 percent of sales on average! Often employees, when interviewed, feel that they are doing nothing wrong.

Let our trained agents visit your operation to observe cash handling and customer transactions. From protecting your liquor license to maintaining the integrity of your sales records, our reports will identify where you have employee theft issues, what procedural improvements are needed and where cash is being mishandled.